The CCS Advantage™ processes are managed through a highly integrated proprietary task manager system referred to as Modular Process Task Management, or MPTM™. In the MedAssurant MPTM™ system, virtually every undertaking is prioritized, logged, and tracked within a fluid dataflow system. From routine educational counseling calls for members, to appointment scheduling and significant medical event trigger follow-ups, the implementation of MedAssurant’s MPTM™ approach enables reliability, service consistency, quality control, and performance metrics analysis. Through the use of MPTM™, all necessary interventions are able to be viewed in color-coded, prioritized order and be assigned to the most appropriate member of the MedAssurant CCS Advantage™ personnel team in a dynamic, organized, and load-balanced method. Thousands of necessary outbound follow-up calls, post-discharge PCP appointment schedulings, specialist referrals, and prescription refill needs can all be managed centrally with rebalancing of assignment loads occurring every few minutes to ensure that patients and practitioners with the most important needs are addressed with priority, while also being sure that the most simple of needs are not altogether forgotten. For clients of CCS Advantage™, the development and implementation of MedAssurant’s MPTM™ system means that small and large member populations alike are managed with well orchestrated reliability.